Customer Support Policy

This support policy applies to all customers of Hebei Xiren Network Technology Co., Ltd.

We are committed to providing friendly, professional, and efficient customer service throughout your shopping experience.

If you have any questions regarding our products, orders, shipping, returns, feedback, or business cooperation, please contact our customer support team. We will do our best to assist you.

⏱ Availability

Monday – Friday

Customer Service Hours: Monday to Friday, 9:00 AM–6:00 PM (U.S. Eastern Time)

Average response time: Within 24 business hours

Email: service@jiahly.asia

Response times may vary during peak periods.

⚠️ Store Disclaimer

This website is operated by Hebei Xiren Network Technology Co., Ltd. under the brand name Theravellea, as an independent online retailer.

All order-related, payment-related, and service-related inquiries are handled through our designated customer support system.